New Compass Necklace - Family - From Mom - To My Daughter - I'm Always Here For You - Ukgneq17001

• Production Time: All orders are processed within 1 - 2 business days.
• Processing Time: It takes 1 - 2 days to be checked before packaging and sending your order to the logistics provider.
• Shipping Time: Shipments within the USA take 7 - 10 days. Typically, it takes up to 7 - 15 business days to arrive at an international address. This time is calculated from the date it is shipped out, not from the day the order is placed.
• We are currently offering two types of shipping: Standard and Insured. Insured shipping ensures that your package will be delivered safe and sound. Express shipping is not available in our store at the moment.

• You can cancel your order within 24 hours of making the purchase, as long as the order hasn't been dispatched yet.
• Once a refund request is confirmed, a refund will be processed. A credit will automatically be applied to your credit card or original method of payment within 7-21 days. (Note: The processing time may vary depending on the bank that issued the funds.)

1. Do you offer personalized messages?

Yes, we offer customization options for our products. Simply email us to let us know which pre-made design you love by sending us a picture or a product code, and specify the customization you want to add. We will then redesign it and provide you with a new order link. We will do our best to accommodate your request.

Normally, it takes 2-3 business days to complete your request. Additionally, personalized products require more detail and effort. Sometimes, there will be some products that have a minimum extra fee for production, typically around $5-$10. We hope you will understand.

2. How to use a discount code?

You can enter the discount code on the checkout page.

3. What payment types do you accept? How safe is your payment process?

We accept payments through PayPal, Visa, and Mastercard.

If you are using a different type of card (such as Amex, Discover Card, JCB...), please follow the instructions below for payment:

https://lovemysoulmate.com/pages/payment-method

Your privacy and security are our highest priorities. We utilize a Payment Method that employs an extremely secure and highly encrypted system designed to protect our customers.

4. How do I track my order?

To track your order, please use this tracking link. There, you can enter your Tracking Number to view the current status and tracking information of your package.

5. What should I do if my package arrives damaged or incomplete?

If your package arrives damaged or incomplete, please contact our customer support team immediately. Provide details about the issue and include photos of the damaged items and packaging if possible. We will work swiftly to resolve the problem and ensure your satisfaction.

6. Is there a warranty for your products?

Yes, we offer a warranty for our products. The duration and terms of the warranty vary depending on the specific product. Please refer to our Refund And Return Policy page on our website for more information or contact our customer support for assistance.

7. How can I contact customer support?

You can reach our customer support team by emailing us at support@lovemysoulmate.com. Our dedicated team is here to assist you with any questions or concerns you may have.

8. Are there any additional fees, taxes, or duties for international orders?

No, there are no additional fees, taxes, or duties for international orders.

9. What is your process for handling data and customer information?

We take the privacy and security of your data seriously. Our data handling process is in compliance with applicable data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

10. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipping.

11. Do you have a physical store location that I can visit?

Currently, we operate exclusively as an online store and do not have a physical retail location. However, our website provides a convenient and secure platform for you to explore and purchase our products from the comfort of your own home.